Sample policy
Samples are arranged after we confirm the selected product and written terms for cost, preparation and delivery.
Request a sample
Send the product link or SKU, required specification, quantity, destination and company contact details. We check availability with the relevant supply partner before accepting a sample request.
Cost and payment
Sample charges, any customization or tooling charge, and shipping cost are quoted separately. We confirm the payment method and recipient in writing before requesting payment.
Credit against a bulk order
For a qualifying larger bulk order of the same product or SKU, the sample charge may be credited against the order value. The qualifying order amount, credit value and any time limit are agreed in the sample quotation or PI; no credit applies automatically. Freight, customization and tooling charges are excluded unless expressly agreed in writing.
Preparation and dispatch
Preparation time and shipping method vary by product and destination. We confirm the estimated timing before payment and share dispatch details when available.
Approval before bulk production
If a sample is used for an OEM or bulk order, agree the specifications, artwork, packaging and acceptance criteria in writing before production. The sample does not by itself confirm bulk pricing or delivery terms.